LogistiCare Wisconsin Member Network Home

Welcome to the LogistiCare Member web site for Wisconsin. Currently this site hosts information for members about how to get a ride if they have no other way to get a ride.


Member Online Scheduling Now Available

To Register or to Login if you have previously registered, click on the link below

Website Access Address: https://member.logisticare.com

Logisticare now offers a Web Access internet reservation service for your convenience. The internet reservation website is only for scheduling regular trips and cannot be used to schedule an urgent trip. 

In order to schedule your rides using the online tool, you must register at the reservation website and create a User Name and Password and have responded to a confirmation email in order to use the service. You must schedule your first ride through LogistiCare via the phone before you are able to scheduled reservations online. If you have already scheduled a ride with LogistiCare then you can sign up right away to schedule rides on the website. 

You must have a valid e-mail address in order to register to use the reservation service. After you have registered, you will receive an acknowledgement e-mail sent to the e-mail address used to register.  The Subject Line will read: “LogistiCare Registration Instructions.”  Within the e-mail, a link is provided directing you to the Member Web Access Site.  Copy and Paste the link into the Address Bar of your internet browser.  The link must be accessed within 24 hours of your registration to confirm your information.  Update your registration as your information changes such as your address and telephone number to ensure we are able to contact you if necessary.

You will need to know the insurance plan name and type when registering.  After you have entered your Member Number, Date of Birth, First Name and Last Name, you must select the Insurance Plan name from the drop-down box.  

Insurance Plan Name Selection

If you are a BadgerCare Plus or SSI Managed Care HMO member living in Milwaukee, Racine, Kenosha, Ozaukee, Waukesha, Washington Counties select:

·         WI – SE HMO Members 

If you are enrolled in Wisconsin Medicaid, Family-Planning Only Services, BadgerCare Plus Benchmark and you are not an HMO member living in Milwaukee, Racine, Kenosha, Ozaukee, Waukesha or Washington County select:  

·         WI – Medicaid, BC+ - Not SE HMO Members

If you require a wheelchair or car seat, it is your responsibility to furnish this equipment.  If you are escorting your minor child, indicate that on the reservation.  One escort per riding member is allowed.  Gas or mileage reimbursement is available.  You must indicate on your reservation that Gas Reimbursement is requested.  In the “Download” Section above, access and print the instructions and the Gas Reimbursement payment form.  Be sure to have the medical provider sign the form indicating that you attended the appointment and authorize payment.  The form is mailed to our processing department.  

The forms on this site are stored in PDF format. Your computer must have Adobe Acrobat Reader installed for you to be able to read and print the forms. If you do not have a copy of Adobe Acrobat, you can download it free at www.adobe.com. Look for the “Get Adobe Reader” icon and follow the instructions. Please select one of the links on the top navigation to use the features of the site.

There is no limit to the number of trips that can be scheduled on the online reservation site. Trips may be reserved up to 30 days in advance of the appointment date.  Please be sure to note that you must check your email to see if a trip was approved and the details of the trip. 

To Register or to Login if you have previously registered, click on the link below

Web Access Sign Up: https://member.logisticare.com

This is the Member Services Login and Sign Up Page

To Sign Up, click on the Sign Up link.

Important Phone Numbers
·         Reservation (866) 907-1493
·         Reservation (866) 288-3133 TTY Line/hearing impaired
·         Ride Assist/Where is My Ride Line (866) 907-1494
·         Complaints (866) 907-1494 or 

            Write to:
            LogistiCare Solutions
            2335 City View Drive
            Suite 200
            Madison, WI    53718

 

Our Commitment
We never lose focus on the human needs of our riders and the practical day-to-day challenges faced by their health care providers.