Frequently Asked Questions

Many common questions can be answered by reviewing the frequently asked questions below.  Clicking the link for the question will display its answer.
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Transportation is for Healthy Connections Medicaid members who need to see a doctor, go to other medical visits or go to the drug store. The Member's medical condition should not be an emergency.

Please call for a ride at least 3 business days before your scheduled appointment. Urgent trips may be accepted with less than a 3 day notice.

866-910-7688    SC Region 1 Reservations if you live in one of the following counties:
Abbeville, Anderson, Cherokee, Edgefield, Greenville, Greenwood, Laurens, McCormick, Oconee Pickens, Saluda, Spartanburg

866-445-6860    SC Region 2 Reservations if you live in one of the following counties:
Aiken, Allendale, Bamberg, Barnwell, Calhoun, Chester, Clarendon, Fairfield, Kershaw, Lancaster, Lee, Lexington, Newberry, Orangeburg, Richland, Sumter, Union, York

866-445-9954    SC Region 3 Reservations if you live in one of the following counties:
Beaufort, Berkeley, Charleston, Chesterfield, Colleton, Darlington, Dillon, Dorchester, Florence, Georgetown, Hampton, Horry, Jasper, Marion, Marlboro, Williamsburg

- Medicaid ID number
- Pick-up address and phone number
- Appointment date and time
- Doctor's name
- Doctor's address and phone number.

Urgent or same day rides may be scheduled through LogistiCare. Rides are for trips when a doctor says you have to be seen the same day or the next day. LogistiCare will call the doctor's office to make sure urgent or same day appointments are necessary.

Urgent trips are not the same as an emergency trip. In case of emergency dial 911. Urgent care trips do not include routine doctor's appointments when the patient could give a 3 business day notice to request a ride.

LogistiCare will tell you what time to be ready. If the pick-up time changes, we will call you.

LogistiCare will ask if you can walk or if you require the use of a wheelchair and will then provide the best type of transportation for your needs.

LogistiCare will schedule a transportation provider that will meet your needs.

You, a relative, caregiver, nurse or doctor.

Ask your medical provider to help schedule rides for you.

Call LogistiCare to cancel your ride as soon as you know you don't need it.

If your ride is 15 minutes past pick up time, please call our "Where's My Ride" line.
Region 1 866-910-7689
Region 2 866-445-9962
Region 3 866-445-9964

To request a copy of member brochure in Spanish, please call 866-910-7689. (Si desea solicitar este folleto en espanol por favor llame al 866-910-7689.)

Yes! You can sign up for an account by going to the member web site at: The member website is secure and can be access 24 hours a day 7 days a week.

Call LogistiCare to report the problem and file a complaint.

You can call any "Where's My Ride" number or any reservation number to report a complaint. Or you can file a complaint using the internet at

Please check this web site, frequently for updates.