LogistiCare South Carolina Members
Frequently Asked Questions
Many common questions can be answered by reviewing the frequently asked questions below. Clicking the link for the question will display its answer.
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What are the requirements to receive non-emergency medical transportation?
Transportation is for Healthy Connections Medicaid members who need to see a doctor, go to other medical visits or go to the drug store. The Member's medical condition should not be an emergency.
FOR EMERGENCIES DIAL 911.
When should I call for a ride?
It is best to call for a ride at least 3 business days before your scheduled appointment. Urgent trips may be accepted with less than 3 days notice.
Region 1 866-910-7688
Region 2 866-445-6860
Region 3 866-445-9954
What do I need to have when I call for a ride?
Medicaid ID number, Pick-up address and phone number, Appointment date and time, Doctor's name, Doctor's address and phone number.
How will I know what time to be ready for my ride?
LogistiCare will tell you what time to be ready. If the pick-up time changes, we will call you.
What type of transportation will I get?
LogistiCare will ask if you can walk or if you require the use of a wheelchair and will then provide the best type of transportation for your needs.
Who will be taking me to my appointment?
LogistiCare will schedule the type of transportation to meet your needs.
Who can call to request my ride?
You, a relative, caregiver, nurse or doctor.
How do I get a ride for repeat appointments like dialysis?
Ask your medical provider to help schedule rides for you.
What if the ride is late or I have other problems with transportation?
If your ride is 15 minutes past pick up time, please call our "Where's My Ride" line.
Region 1 866-910-7689
Region 2 866-445-9962
Region 3 866-445-9964
How may I obtain this information in Spanish?
To request a copy of member brochure in Spanish, please call 866-910-7689. (Si desea solicitar este folleto en espanol por favor llame al 866-910-7689.)
Please check this web site,
frequently for updates.
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