Welcome to the LogistiCare Member website for Connecticut Medicaid members. This site hosts information for eligible Medicaid Husky A, C and D members to assist with transportation request to non- emergency medical appointments.
The forms on this site are stored in PDF format. Your computer must have Adobe Acrobat Reader installed for you to be able to read and print the forms. If you do not have a copy of Adobe Acrobat, you can download it for free at www.adobe.com. Look for the “Get Adobe Reader” icon and follow the instructions.
Please select one of the links on the top navigation to use the features of the site.
Have a question or concern about service? Quickly get your message to the right person: Logisticare Member Feedback
The Connecticut Department of Social Services has contracted with LogistiCare to manage Medicaid non-emergency medical transportation services (NEMT) in Connecticut.
The program is meant to reduce barriers for arranging needed transportation, improve quality of the services and to ensure accountability for Medicaid trips.
To: All CT Medical Assistance Program Providers and Members
Subject: CT Medicaid Access Monitoring Review Plan (AMRP)
Effective January 4, 2016, the federal Centers for Medicare & Medicaid Services (CMS) adopted regulations at 42 C.F.R. §§ 447.203 and 447.204 that require state Medicaid programs to ensure Medicaid members have access to covered services. Please follow this link: https://www.gpo.gov/fdsys/pkg/FR-2015-11-02/pdf/2015-27697.pdf to read the federal regulations. The Department of Social Services (DSS), Connecticut’s state Medicaid agency, is committed to ensuring that Medicaid members can access the services they need. DSS is also committed to complying with the federal access requirements.
Medicaid Access Monitoring Review Plan
The federal access regulations require DSS to prepare an access monitoring review plan (“access plan”), which must analyze how Medicaid members have access to medically necessary covered services, including analysis of data sources, methodologies, baselines, assumptions, trends, factors, and thresholds. States must also consider information about access from providers, members, and other stakeholders. DSS has prepared a draft access plan for Connecticut’s Medicaid program, which is posted on the Medicaid Access Monitoring Review Plan web page at: http://www.ct.gov/dss/cwp/view.asp?Q=580926&A=4125 (follow the link once on this site) or for the direct PDF copy of the AMRP go to: http://www.ct.gov/amrp.
DSS invites providers, Medicaid members, other stakeholders, and the public to review the access plan and send comments about the plan. Instructions on submission of comments are located on the Medicaid Access Monitoring Review Plan web page.