Utah Member Network

UtahMember Network

FAQ's

Please check this website frequently for updates

Yes, you can call the "Where's My Ride" line at 1-855-563-4404.

Yes, but LogistiCare will have to speak to your medical provider. Your medical provider must verify that you need to come in and that your treatment cannot be delayed to another day. Otherwise you will have to reschedule your appointment.

Yes. You have to sign the Driver's Log. Sign it once after you have been driven to your medical appointment. Sign it once again after you have been driven back to your residence.

Have your medical provider call 1-855-563-4403 or go online memberinfo.logisticare.com/utmember

You or your medical provider should contact LogistiCare. LogistiCare will contact your medical provider and ask them to make all of the trip reservations for you. LogistiCare will make sure that you get rides until you or your medical provider says that you don't need them anymore.

At least three (3) business days before your medical appointment.

Appointment on:             Call LogistiCare on: 
Saturday  Wednesday before
Sunday Wednesday before
Monday  Wednesday before
Tuesday Thursday before
Wednesday Friday before
Thursday Monday before
Friday Tuesday before

No, if you have access to free transportation, you are not eligible for transportation through LogistiCare.

You do not have to contact LogistiCare but your medical provider does in order for your ride to continue.

Call 911 if you have a medical emergency.

Ask your medical provider to contact LogistiCare to get you a ride by a livery, wheelchair, or stretcher.

If you have a problem with your ride or service, call the "Where's My Ride" line at 1-855-563-4404.

You have the right to appeal denials of rides by LogistiCare. Following the completion of LogistiCare's complaint process, all members have a right to request a State Fair Hearing.

If your ride is more than 15 minutes late call the "Where's My Ride" line 1-855-563-4404. LogistiCare will send another vehicle to get you if necessary.

You need your Medicaid ID number (found under your name on your purple card). You will need the name, address, zip code and telephone number of your medical provider. You will need the street address and the telephone number where you want to be picked up. You will also need the date and time of your appointment, any special needs you have and the general reason for the appointment (doctor's visit, check-up, eye appointment, etc.).

A Fair Hearing is a chance for you to tell an Administrative Law Judge why you think LogistiCare’s decision is wrong.

LogistiCare will ask if you can walk or if you require the use of a wheelchair or stretcher, and will then provide the best type of transportation to meet your medical and mobility needs.

  1. Ambulatory:
    • You can walk unassisted from your residence to the curb and board the vehicle.
    • You can walk unassisted from the vehicle to the medical facility.
  2. Wheelchair:
    • You are confined to a wheelchair.
    • You cannot transfer from the wheelchair to the seat of an ambulatory vehicle.
    • You require a lift-equipped or roll-up wheelchair van and the assistance of trained personnel.
  3. Stretcher:
    • You cannot walk and are confined to bed.
    • You cannot sit up or sit in a wheelchair.
    • You do not require medical monitoring during transport.

Monday through Friday between 8:30 a.m. and 5:30 p.m.

You or your medical providers can start calling on January 20th for members who need a ride on or after February 1, 2014.

Calls accepted on January 20, 2014 for members whose appointment is on or after February 1, 2014.

Yourself, a family member, caretaker or your medical provider.

  1. Individuals who reside in Utah and are eligible for Traditional Medicaid Services.
  2. Who have no way to get a ride to their medical appointments, and
  3. Who cannot use bus or para-transit services due to a medical condition or if these services are not available in your area.

Medicaid members who own their own vehicle or are in an area serviced by a bus or para-transit system. Also, Medicaid members who reside in a facility (nursing home), Members who receive mental health services under a Prepaid Mental Health Plan (PMHP) or Members who are receiving transportation services paid by: The Paiute Indian Tribe of Central Utah NEMT grant, The Utah Navajo Nation NEMT grant, The Confederated Tribes of Goshutes grant.

LogistiCare knows how long it takes to get to your medical appointment. LogistiCare will tell you when you can expect to be picked up.