OklahomaMember Network

FAQ's

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In the State of Oklahoma, LogistiCare is contracted to arrange transport for SoonerCare members to medical appointments only. LogistiCare arranges transportation in all 77 counties in Oklahoma.

LogistiCare has a dedicated reservation number for Oklahoma SoonerCare. Our toll free number, 877-404-4500, is answered Monday-Friday from 7:00 am-6:00 pm CST. You may also make reservation requests online at member.logisticare.com.

Three business days (72 hours) notice prior to the scheduled appointment is necessary. (Example: Call on Monday for a Thursday appointment.) LogistiCare accepts reservations up to 2 weeks in advance. For any trip request with less than the three business days’ notice, LogistiCare would need to obtain confirmation from the treating facility that the appointment is of an urgent (not emergent) nature and cannot be rescheduled. Dialysis and wound care would be examples of medically urgent appointments that should not be rescheduled. LogistiCare needs at least one hour notice for mileage reimbursement requests.

Drivers cannot come into the home, lift passengers, or take wheelchairs up and down stairs. The SoonerRide program is a curb to curb service in the state of Oklahoma.

Urgent/same day trips can be booked through LogistiCare. Such trips should be true urgent conditions where a physician is requiring you to be seen the same day or the next day. These trips should be booked by calling 877-404-4500.

Emergency ambulance trips are not arranged through LogistiCare. If a medical emergency ambulance trip is needed, call 911.

Sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose, and any situation where immediate medical relief or treatment is necessary.

You should be ready fifteen (15) minutes before the agreed pick up time. The vehicle is considered on time if it arrives 15 minutes before or 15 minutes after the designated pick up time. The driver is required to wait up to 15 minutes from your pick up time to transport.

In the event that a transportation provider is late, LogistiCare maintains a staff trained to resolve late arrivals. This team is available 24/7. A dedicated phone line is available to inquire about the status of their ride. The line is called the "Where's My Ride" line and the phone number to call is 800-435-1034.

Once your appointment is finished, you will need to call "Where's My Ride" phone number and request transportation be sent to pick you up. The transportation provider will be dispatched and will have up to sixty (60) minutes to arrive for your return ride.  Call 800-435-1034 for Ride Assist.

If your appointment is canceled notify LogistiCare as soon as possible (24 hour advance notice required if feasible). This will prevent unnecessary trips for local transportation companies trying to serve others that day. If you have three (3) no shows in a 90 day period, you risk being placed on mileage reimbursement only. Passengers who misuse or abuse the service or behave disruptively may be denied SoonerRide NET Services.

The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:

Mass Transit – Where available and suitable for the physical condition of the member. LogistiCare will provide mass transit tickets or passes for riders traveling near a bus route.

Ambulatory – This is a member who is able to walk on their own or with the assistance of a walker or cane and is able to be picked up and dropped off. This is a curb-to-curb transportation.

Wheelchair – Available to members confined to a wheelchair that, due to either physical weakness or mental impairment, they must travel with their own wheelchair. Transportation with a wheelchair accessible vehicle will be provided. There will be no escort or attendant provided. If an escort is needed, please inform LogistiCare at the time the reservation is called in that the member will have an escort with them. Wheelchairs are not provided by LogistiCare or their providers.

Stretcher – Available to members who cannot be transported in a wheelchair and who may be bedridden. The facility must arrange trips three business days in advance for a member's medical appointment. We do not arrange transport by stretcher if the member can go by wheelchair however does not have it available.

Yes, if you have a transportation provider you prefer, please mention this when scheduling transportation. LogistiCare will note the request on the trip and will do everything they can to honor your request, depending on availability of the transportation provider and/or if the preferred provider is a participant in our network. Even though the request will be documented, trip assignment will be based on routing criteria that includes provider compliance. LogistiCare does not guarantee that a preferred provider will be assigned based on a request.