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Are there trip mileage limits?
Trips exceeding 75 miles one way require prior authorization from MediGold.
Are trips for out of state services allowed?
Prior approval by MediGold is required for all out-of-state transportation and related expenses. Out-of-state transportation is approved only if the out-of-state medical service is approved. Transportation to border cities and counties (cities and counties that boarder Ohio) are permitted if the provider is in the MediGold network.
How far in advance can a member request transportation?
Reservations cannot be scheduled more than 90 days in advance of the appointment.
How much notice must the member provide?
The member should call at least 2 business days prior to the time of the appointment.
What are the contact numbers for members?
What are the standard hours of operation of the member reservation call center?
What if a member does not appear in the Eligibility file?
LogistiCare will call MediGold Member Services to verify eligibility.
What if a member doesn’t know how long an appointment will take?
The member should:
Transportation will be provided within 1 hour from the time of the call.
What if the member does not provide 2 business days' notice?
What is the service area?
The entire State of Ohio.
Who can request transportation?
Will LogistiCare verify member eligibility?
Will LogistiCare verify same day and urgent requests?
Are any trips for a Non-Medical purpose covered?
Are meals and lodging covered for members?
Are there trips limits?
Are trips to a pharmacy covered?
Is Prescription Delivery covered?
What Emergency Room transportation is covered?
Transportation is not allowed to, from or between emergency rooms.
What should a member do if the driver requests them to pay a co-pay?
Member should refuse and inform the driver that their plan benefit does not require them to pay a co-pay.
What types of transportation are covered?
Who can accompany a member?
Members may be accompanied by one additional passenger.
Who provides wheelchairs to the members?
The member is required to provide the necessary wheelchair and any other durable medical equipment.
Will LogistiCare verify a provider participation status?
Will LogistiCare verify Closest Provider?
Will members share a vehicle?