OhioMember Network

FAQ's

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Trips exceeding 75 miles one way require prior authorization from MediGold.

Prior approval by MediGold is required for all out-of-state transportation and related expenses. Out-of-state transportation is approved only if the out-of-state medical service is approved. Transportation to border cities and counties (cities and counties that boarder Ohio) are permitted if the provider is in the MediGold network.

Reservations cannot be scheduled more than 90 days in advance of the appointment.

The member should call at least 2 business days prior to the time of the appointment.

  • Reservations: 1-866-267-7641.
  • Ride Assist: 1-866-267-7641 (this line is open for assistance to members who have scheduled trip(s) or need to cancel their trip(s)).
  • Hearing Impaired: 1-866-288-3133 (TTY).
  • Open Monday through Friday.
  • 8:00 am to 5:00 pm ET.
  • Closed Saturdays and Sundays.
  • Closed on National Holidays.

LogistiCare will call MediGold Member Services to verify eligibility.

The member should:

  1. Schedule a “will call” return trip when making the reservation.
  2. When ready call Ride Assist 1-866-267-7641.

Transportation will be provided within 1 hour from the time of the call.

  • If it is the member’s first time calling, the trip will be scheduled if there is sufficient time to arrange transportation. The member will also be educated to call 2 business days in advance.
  • If it is the member’s second time calling, the trip will be scheduled if there is sufficient time to arrange transportation. The member will also be educated to call 2 business days in advance. In subsequent attempts to book a trip without 2 business days' notice, the member will be asked to reschedule his/her appointment within the notice requirements.

The entire State of Ohio.

  • Members.
  • Member’s relative or legal guardian, or authorized representative such as medical provider.
  • Plan Case Manager or other plan representative.

Yes. 

Yes.

No.

No.

No.

Yes.

No.

Transportation is not allowed to, from or between emergency rooms.

Member should refuse and inform the driver that their plan benefit does not require them to pay a co-pay.

  • Ambulatory: sedan, van, taxi.
  • Wheelchair lift-equipped vehicle.

Members may be accompanied by one additional passenger.

The member is required to provide the necessary wheelchair and any other durable medical equipment.

Yes.

No. 

No.