Nevada Member Network

NevadaMember Network

FAQ's

Please check this website frequently for updates

It's easy! You are encouraged to call at least 5 business days in advance before your appointment. If reservations are not made with 5 business day notice we cannot guarantee transportation, but we will make every effort to arrange your ride. The Reservation phone number is toll free - 1-888-737-0833. Confirmed urgent appointments may be booked 24 hours a day, 7 days a week.

If you need to cancel your trip, please call as soon as possible. We appreciate at least a one- day notice.  You may cancel 24 hours a day, 7 days a week by calling 1-888-737-0829

If you currently have full Medicaid you may qualify for transportation assistance. You must have no other way to get to your medical appointments. Your appointments must be for a Medicaid covered service.

We may be able to reimburse you, your friends, or family to take you to your appointments. Don't forget to ask about this program when you call and schedule your trip. We will send you paperwork that you and your driver will need to fill out. You then send the paperwork back to us to get paid.

If transportation is running more than 30 minutes late and you have not heard from your driver, simply call LogistiCare's toll-free "Where's My Ride?" number 1-888-737-0829 (Please do not use this number for trip reservations).

To book your trip we will need:

  • Your name, address (including apt. number) and phone number.
  • Your Medicaid number.
  • The Doctor/Clinic's full name, address (including office or suite number) and phone number.
  • The time of your appointment.

You will receive the level of transportation that is most appropriate for you based on your medical condition.  If you live within 3/4 a mile of a bus line, you may be eligible for bus passes. You may be eligible for other transportation; our customer service reps can give you more information.

Please check the Member Services Website to enter new reservations.